Henn na Hotel Premier Kyoto Gojo Karasuma -Formerly Watermark Hotel Kyoto-

The hotel is located in a quiet area and is within walking distance to the Gojo station and isn't too far from the Kyoto JR station. Also, more importantly, it's down the street from a Family Mart! :) The hotel itself is beautiful and I loved how aesthetically pleasing and serene the lobby was. The lobby also has complimentary amenities near the elevator such as pajamas, tooth brush, cotton pads etc. Oh! And they have a bookshelf full of manga in the lobby that guests could read in their downtime. The rooms were incredibly clean, decently sized and the beds were comfy. My friend and I each had a medium suitcase, carry on, and a backpack and we were able to make things fit in the room without feeling too cramped. The biggest standout to us though was the staff. My friend lost her passport somewhere in the Osaka JR station, and the front desk agent was able to make a few phone calls and located it! He wrote a note for her to hand to the Osaka JR station staff. I wish I remembered this gentleman's name because he was able to turn this whole situation around for her. Besides that, the staff in general were incredibly kind and friendly and helped make our stay a memorable one! They even helped us set up our luggage delivery to the next hotel we were going to stay at in Tokyo. I highly recommend this hotel and plan on returning the next time I'm in Kyoto!

No breakfast booked. Location very convenient with underground, shops and restaurants nearby. Reception staff very polite and helpful.

The room is very traditional and spacious (enough for at least three suitcases). It was clean and the TV’s were keeping track of the washing machine, which comes in handy. Moreover the employers were so nice and multilingual (i.e. chinese, english, and japan as far as I’m aware of). They also give you the opportunity to leave your luggage behind (before and after check-in).

The room that was booked was good, with a comfortable bed, decently sized shower/ bathtub room, and a toilet that was separated from the shower room. The location for the hotel was very good also, being only 1 stop away from kyoto station and eligible when purchasing the day pass to use to get around kyoto. Though beware that the day pass only covers 2 of the lines that is part of the kyoto subway network, and getting to popular destinations will not be covered by the pass. One more add on is that in the lobby there is a place to store luggages, that is handled through a locker system for free to hotel guests since the check in is only at 3pm onwards.

Satisfied with the hotel and the room. Overall good value for money in a nice location. The room was small for two people but overall we were satisfied with the provided amenities. Room was very quiet and clean. Not too much interaction with hotel staff as check in/out process was done using an automated system but the staff we met in the morning buffet were very polite. Adequate number of options in the breakfast buffet. Hotel is located next to subway station and close to the Kyoto train station giving easy access to most touristic attractions.